S Trip Vietnam Passenger Transport Services
Operating fixed-route and on-demand services with over 10 years of experience
Motor Vehicle Transportation Business License No. 8507/GPKDVT
Overview of Our Services
S Trip Vietnam provides road passenger transportation services using a fleet of cabins and limousines, focusing on safety, punctuality, and reliable service.
Types of transportation services offered by S Trip
Fixed-route passenger transport
→
Hanoi → Sapa
→
Sapa → Hanoi
→
Hanoi → Lao Cai
→
Lao Cai → Hanoi
→
Ha Long → Sapa
→
Sapa → Halong
→
Ninh Binh → Sapa
→
Sapa → Ninh Binh
Features:
- Clear schedule
- Flexible pickup and drop-off by location
- Suitable for individual customers
On-demand passenger transportation (Charter)
Car rental by trip / by day
Services for groups, companies, and tours
Features:
- Flexible schedule
- Custom quote
- There is a clear contract
Vehicles & Service Standards
VIP Cabin
- Private space
- Perfect for relaxing and nighttime outings
Limousine
- Spacious, comfortable seats
- Suitable for work, day use
Price List & Departure Times
Effective March 15, 2026 (subject to change as announced from time to time)
| Stage | Cabin type | List Price |
|---|---|---|
| Hanoi - Sapa | Single Cabin T1 | 500,000 VND |
| Hanoi - Sapa | Single Cabin T2 | 420,000 VND |
| Hanoi - Sapa | T1 Double Cabin | 720,000 VND |
| Hanoi - Lao Cai | Single Cabin T1 | 450,000 VND |
| Hanoi - Lao Cai | Single Cabin T2 | 350,000 VND |
| Hanoi - Lao Cai | T1 Double Cabin | 650,000 VND |
Hanoi -> Sapa
Daily departure times
06:30
07:30
08:30
09:30
10:30
11:30
12:30
13:30
14:30
15:30
16:30
17:30
18:30
19:30
20:30
21:30
22:30
23:30
Sapa -> Hanoi
Daily departure times
07:00
08:00
09:00
10:00
11:00
12:00
13:00
14:00
15:00
16:00
17:00
18:00
19:00
20:00
21:00
22:00
23:00
Key features of the vehicle
- VIP Cabin 24 (2026 model), featuring a private space with discreet curtains.
- High-end leather-upholstered bed with multi-point massage.
- Free high-speed Wi-Fi, USB charging ports, and individual in-cabin entertainment screens.
- Odor-free ionized air conditioning; individually sterilized bedding and pillows.
- Complimentary beverages and cold towels; experienced, punctual drivers.
Pickup/Drop-off Policy by Area
In Hanoi
- Individual travelers: Door-to-door pickup and drop-off in Hoàn Kiếm (Old Quarter), Ba Đình, Hai Bà Trưng, Tây Hồ, and hospitals/hotels in the area.
- Groups of 5 or more guests: We offer pick-up and drop-off services in the following areas: Đống Đa, Cầu Giấy, Hoàng Mai, and parts of Thanh Xuân and Nam/Bắc Từ Liêm.
- Groups of 10 or more guests outside the city center: Please contact our hotline for information on shuttle services.
- Fixed locations: 23 Tu Mo, Hoa Binh Park, Noi Bai; 214 Tran Quang Khai; 80 Hong Tien; 56 Pho Vong; 51 Minh Khai.
In Sapa & Lao Cai
- Downtown Sa Pa: Pickup at your hotel in town (30–45 minutes before departure) or at our office at 697 Dien Bien Phu Street.
- Sa Pa: For locations farther from the city center, such as Tả Van, we require a minimum of 5 guests.
- Lao Cai: Pickup available within a 5-kilometer radius of downtown Lao Cai or at our office at 55 Nguyen Hue Street.
- Standard route: 80 Hong Tien -> Bac Thang Long -> Noi Bai -> Lao Cai City -> Sapa Office (approx. 6.5 hours).
Ticket Policies & Other Rules
Ticket Exchange and Cancellation Policy
- Ticket changes: Please contact the hotline at least one day in advance (excluding holidays, Tet, and weekends), subject to actual seat availability.
- Cancel at least 24 hours in advance: 100% refund of the amount paid.
- Cancellation after 24 hours: We will assist with ticket cancellation; if successful, a refund will be issued after deducting a 50% service fee.
- Cancellations made within 4 hours: No refunds will be issued; the customer must pay the full ticket price.
- Refund processing time: 5–7 business days (cash/bank transfer).
Child Passenger Regulations
- Under Decree No. 168/2024/ND-CP (effective January 1, 2025), all children (including infants) are counted as one independent passenger.
Disclaimer
- S-Trip reserves the right to change its terms and conditions at any time.
- We do not compensate for indirect damages or costs incurred as a result of schedule changes.
- In cases of force majeure (natural disasters, epidemics, etc.), the matter will be handled in accordance with the law and the actual circumstances.
Passenger Service Procedures
1
Receive requests
Customers can contact us via our hotline, website, or Zalo
2
Confirm your trip & pickup location
S Trip confirms the details and pickup/drop-off locations
3
Operations & On-Board Support
24/7 support throughout your journey
4
Post-trip support
Gather feedback and provide support as needed
Core values in operations
Reputation & Transparency
Commitment to transparency in all transactions
Safety & Punctuality
Ensuring safety and punctuality on every trip
Service quality
Continuously improving service quality
Professional team
A highly trained and dedicated team
Support & After-Sales Service
24/7 support, always ready to assist
Target customer base
Individual guests, families
Tourists
Business travelers
Businesses, organizations
S Trip Vietnam is mentioned by major transportation companies on
Our presence across many major brands is a testament to the quality and reliability of S Trip Vietnam.
Service Commitment
Transparency
Support throughout your journey
Handling issues on a case-by-case basis
Respect the customer experience
Company Legal Information
- Company Name
- STRIP VIETNAM JOINT STOCK COMPANY
- Business Registration Number / Tax Identification Number (TIN)
-
0111357823
Date issued: January 21, 2026 - Headquarters address
- 80 Hong Tien Street, Bo De Ward, Long Bien District, Hanoi
- Hotline
- 1900 888 828
